Rallied AI
Rallied AI automates L1 and L2 ticket resolution, freeing your team to focus on impactful projects while seamlessly integrating with your tools.
About Rallied AI
Rallied AI is an innovative AI technician designed specifically for Managed Service Providers (MSPs). It seamlessly integrates with your entire tech stack, autonomously resolving Level 1 (L1) and Level 2 (L2) support tickets. By engaging with Rallied through communication platforms like Slack or Microsoft Teams, users experience the interaction as if they are chatting with a real coworker. This tool is particularly beneficial for MSP owners and service managers who find their engineers bogged down with routine tasks that detract from strategic project work. Rallied not only alleviates the burden of mundane ticket resolutions, such as password resets and account unlocks, but it also ensures that technical staff can focus on growth-oriented activities. With Rallied, MSPs can expect significant time savings, improved efficiency, and enhanced service delivery, allowing them to elevate their business without the need for additional headcount.
Features of Rallied AI
Autonomous Ticket Resolution
Rallied AI takes the reins on resolving common L1 and L2 tickets autonomously. From password resets to account unlocks, it executes the necessary fixes, notifies users, and updates the ticket status, allowing your team to focus on higher-value tasks.
Intelligent Triage and Dispatch
Rallied intelligently triages incoming requests by asking end users the right questions. It categorizes tickets by priority, fills in necessary fields, pulls documentation from platforms like IT Glue or Hudu, and routes requests to the appropriate technician, streamlining the support process.
Onboarding and Offboarding Automation
Whether it's a new hire or a departing contractor, Rallied simplifies the onboarding and offboarding processes. It manages tasks such as setting up M365 licenses, creating Active Directory accounts, and revoking access, all from a single message or ticket, ensuring efficiency and security.
Stack Integration and Deployment
Rallied connects to a wide range of systems in your tech stack, including ConnectWise, Autotask, and Datto RMM. The deployment process is swift, often completed within a week, enabling MSPs to leverage its full potential without lengthy implementation phases or extra costs.
Use Cases of Rallied AI
Efficient Incident Management
Rallied AI significantly enhances incident management within MSPs by automatically resolving common issues like VPN access failures. It quickly identifies and rectifies the problem, minimizing downtime and improving user satisfaction.
Streamlined User Onboarding
When a new employee joins an organization, Rallied efficiently handles the onboarding process. From setting up accounts to assigning appropriate permissions, it ensures that new hires are ready to work without delays.
Simplified Offboarding Procedures
As contractors or employees leave, Rallied automates the offboarding process, revoking access and reclaiming licenses in a timely manner. This reduces security risks and ensures compliance with company policies.
Enhanced Team Productivity
By allowing Rallied to handle repetitive L1 and L2 tasks, MSPs free up valuable time for their L2 and L3 engineers. This shift enables technical staff to engage in more strategic projects that drive business growth rather than getting bogged down in routine support issues.
Frequently Asked Questions
What if it breaks something?
You have full control over Rallied's capabilities. It can be configured to autonomously handle certain tasks while requiring human intervention for more complex issues, ensuring that you manage risk effectively.
We've tried AI tools before; how is Rallied different?
Rallied is distinct because it functions without needing a dedicated full-time admin or extensive setup time. It integrates swiftly with your existing stack, allowing it to start working from day one without the typical frustrations of other AI tools.
How does Rallied improve efficiency?
By automating L1 and L2 ticket resolution, Rallied saves your MSP significant hours of labor each month, enabling your best engineers to focus on strategic initiatives rather than repetitive tasks.
How quickly can Rallied be deployed?
Rallied is designed for rapid deployment. After a kickoff call to map your tech stack, it can go live within the same week, drastically reducing the time to benefit from its capabilities compared to traditional AI solutions.
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