AskLettie

About AskLettie

AskLettie is an innovative AI-driven tool designed to automate tenant maintenance requests through WhatsApp, offering a seamless communication experience for both landlords and tenants. This service is ideal for self-managing landlords and letting agents across the UK who seek to streamline their property management processes. With Lettie, you can say goodbye to the chaos of missed calls and disorganized maintenance logs. The platform is available 24/7, allowing tenants to report issues at their convenience, while providing landlords with comprehensive audit trails and compliance-ready reports. By leveraging cutting-edge AI technology, Lettie not only triages maintenance requests but also enhances tenant satisfaction, saving landlords valuable time and ensuring compliance with upcoming regulations. Discover the calm control that AskLettie brings to property management.

Features of AskLettie

Centralised Evidence Locker

With the Centralised Evidence Locker, landlords can easily attach repair invoices, gas safety certificates, and private notes. This feature ensures that all essential documentation is stored in one place, simplifying compliance and record-keeping for property management.

Automatic Audit Trail

Lettie creates a time-stamped, un-editable log of every tenant message, AI response, and action taken. This Automatic Audit Trail guarantees a perfect compliance record, built effortlessly as maintenance requests are handled, which is crucial for landlords facing new regulations.

1-Click Legal Reports

Generating compliance reports has never been easier. With the 1-Click Legal Reports feature, landlords can instantly export clean maintenance reports for any tenant or property. This functionality provides audit-ready data at the click of a button, making compliance simpler than ever.

Visual AI Analysis

AskLettie's Visual AI Analysis feature utilizes advanced technology to analyze tenant-submitted photos of maintenance issues. By quickly identifying faults and assessing their severity, it eliminates the guesswork and reduces the need for clarifications, leading to faster resolutions.

Use Cases of AskLettie

24/7 Tenant Support

Imagine a tenant waking up in the middle of the night to a leaking pipe. With AskLettie, they can report the issue instantly via WhatsApp, and the AI will triage the problem, providing immediate guidance and logging the request for the landlord.

Compliance Management

As new regulations come into effect, landlords can leverage AskLettie's Automatic Audit Trail feature to maintain compliance effortlessly. By having a clear record of communications and actions taken, landlords can avoid potential fines and legal complications.

Streamlined Communication

Landlords can eliminate the chaos of phone calls and manual logs. With Lettie, all tenant interactions are centralized in one platform, allowing landlords to manage requests efficiently and focus on their properties instead of administrative tasks.

Enhanced Tenant Satisfaction

By providing tenants with instant responses and resolutions through WhatsApp, AskLettie significantly improves tenant satisfaction. This proactive approach prevents frustration caused by slow response times and encourages tenants to report issues promptly.

Frequently Asked Questions

How does AskLettie handle tenant requests?

AskLettie automates tenant maintenance requests via WhatsApp, triaging issues instantly and logging all interactions for landlords to review. This ensures that requests are managed efficiently and effectively.

Is Lettie easy to integrate into existing property management systems?

Absolutely! Lettie is designed to work seamlessly with WhatsApp, a platform that tenants are already familiar with, eliminating the need for additional apps or accounts.

What types of properties can benefit from AskLettie?

AskLettie is beneficial for any type of rental property, whether it's residential, commercial, or multi-family units. Its features are tailored to meet the diverse needs of landlords managing various property types.

Can landlords access reports and logs after a maintenance request?

Yes! Landlords have full access to all maintenance logs, audit trails, and compliance reports generated by AskLettie, allowing them to review past requests and ensure they are meeting regulatory requirements.