Solidroad
About Solidroad
Solidroad is an innovative platform designed for customer-facing teams, providing AI-powered coaching and training solutions. It offers unique features like live call scoring and realistic simulation practice, helping users enhance their skills efficiently. With personalized feedback, Solidroad maximizes performance and addresses training challenges efficiently.
Solidroad’s pricing plans cater to different team sizes and needs. The Starter plan starts at $199/month for up to 10 users, while the Growth plan is $499/month for up to 50 users. Custom plans for enterprises offer dedicated support and integrations, making Solidroad accessible for a variety of businesses.
Solidroad features a user-friendly design with an intuitive layout, ensuring seamless navigation for users. Its clean interface allows easy access to key functionalities, such as live scoring and practice simulations, which enhance the training experience. Solidroad focuses on maximizing user engagement and effectiveness.
How Solidroad works
Users start their journey with Solidroad by onboarding, where they set up accounts and preferences. They can then upload live conversations or integrate with existing tools to receive coaching. The platform facilitates practice sessions with realistic simulations, providing real-time feedback and coaching to enhance team performance effortlessly.
Key Features for Solidroad
Live Call Scoring
Solidroad's live call scoring feature empowers customer-facing teams by evaluating real conversations. This unique capability provides immediate feedback and insights, facilitating targeted training. By using Solidroad, users can significantly improve call effectiveness and enhance rep readiness through personalized coaching aligned with individual performance metrics.
Realistic Simulations
With Solidroad's realistic simulations, teams can practice conversations across various channels like voice and chat. This key feature allows users to refine their skills in a safe environment, ensuring they are prepared for real customer interactions. It complements traditional training methods, delivering enhanced learning experiences.
Custom Scorecards
Custom scorecards in Solidroad enable tailored coaching that aligns with specific company goals. This feature allows managers to assess team performance against defined criteria, ensuring training is relevant and focused. Users benefit from structured feedback that drives continuous improvement and achieves higher KPIs.
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