Sobel

About Sobel

Sobel is a dedicated customer support platform for early-stage startups, allowing seamless communication with users through an embedded Messenger. Its innovative features, like a knowledge base and shared inbox, empower small teams to offer timely support and enhance customer experience without leaving the product.

Sobel offers a simple pricing model, currently in closed beta. The platform allows for up to four seats at no cost, with additional seats available at $10 each. Join the waitlist for complimentary access and receive a discount code for early adopters to ensure your startup thrives.

Sobel boasts a user-friendly interface designed for seamless navigation. Its layout ensures easy access to key features like the Messenger, knowledge base, and shared inbox, providing an intuitive browsing experience. Sobel's thoughtful design enhances customer support workflow, making it accessible for all team members.

How Sobel works

Users begin by joining Sobel's waitlist and receiving access for early adopters. Once onboarded, they can navigate a simple dashboard featuring the Messenger for direct customer communication, a knowledge base for self-service support, and a shared inbox for efficient team collaboration. Sobel's unique integration allows for real-time interactions, ensuring that users find solutions quickly and enhancing overall customer satisfaction.

Key Features for Sobel

Embedded Messenger

The embedded Messenger feature of Sobel enables real-time communication between users and the support team directly within the product. This innovative functionality streamlines customer interactions, allowing for immediate assistance without disrupting user workflows, significantly enhancing the customer experience and satisfaction.

Knowledge Base

Sobel’s knowledge base empowers customers to find answers independently by providing access to FAQs and articles directly integrated within the platform. This feature reduces support requests and enables users to quickly locate solutions to common queries, enhancing efficiency for both customers and support teams.

Shared Inbox

The shared inbox feature of Sobel enhances team collaboration by organizing all incoming customer messages in one place. This allows support teams to prioritize conversations, assign them to specific members, and maintain a comprehensive history of interactions, ensuring no customer inquiry goes unanswered.