Open

About Open

Open is a cutting-edge AI-powered customer support platform that streamlines support processes for businesses. Designed for efficiency, it intelligently resolves up to 80% of customer inquiries across phone, email, and web channels. With empathetic AI interactions, it's perfect for companies seeking to enhance customer satisfaction while reducing costs.

Open offers flexible pricing plans that cater to various business needs. Each tier provides comprehensive support solutions, ensuring users receive maximum value. Early adopters can join the waitlist for exclusive access and potential discounts. Upgrade to unlock enhanced features and significant savings compared to traditional support systems.

Open features an intuitive user interface designed for seamless interaction. The layout prioritizes user experience by providing easy navigation between support channels, insightful analytics, and a unified dashboard. Unique elements like multilingual support enhance usability, making Open a go-to choice for businesses pursuing efficient customer engagement.

How Open works

Users start by onboarding with Open, which guides them through setup via a simple process. Businesses can customize their AI to align with their support strategy, integrating it with existing platforms. Once live, users can manage inquiries from the unified dashboard, utilizing AI to handle requests and escalating complex issues to human agents when necessary.

Key Features for Open

AI Autopilot Customer Support

Open's AI Autopilot feature revolutionizes customer interaction by resolving 60-80% of queries without human intervention. This innovative approach enhances efficiency and significantly reduces wait times, allowing businesses to provide high-quality support while cutting operational costs, making Open an essential tool for modern customer service.

Omnichannel Support

Open seamlessly integrates support across multiple channels including phone, email, and web. This omnichannel capability ensures customers receive consistent and efficient assistance no matter their preferred communication method. By streamlining support operations, Open enhances user satisfaction, making it an invaluable asset for businesses.

AI-Driven Human Handoff

Open's AI system intelligently handles routine inquiries, but it recognizes when human intervention is needed. Through its AI-driven human handoff feature, complex issues are escalated to live agents, ensuring that customers receive the highest quality support. This balance maximizes efficiency while maintaining a personal touch in customer service.