Forethought
About Forethought
Forethought is a leading platform designed for customer support automation through generative AI. It aids various industries, including e-commerce and SaaS, by intelligently routing queries and answering common tickets instantly. This innovative approach enhances productivity, reduces costs, and ensures a superior customer experience.
Forethought offers tiered subscription plans tailored to diverse business needs. These plans provide varying levels of access to advanced AI capabilities, integrations, and customer support analytics, ensuring users gain maximum ROI and efficiency tailored to their support operations. Upgrade paths are streamlined for enhanced service.
Forethought features an intuitive user interface that seamlessly integrates AI solutions into existing workflows. The design prioritizes ease of use, enabling quick navigation through various tools. Unique elements like contextual ticket handling and intelligent routing enhance the browsing experience and user interaction.
How Forethought works
Users begin with a simple onboarding process with Forethought, where they integrate the AI platform with their existing customer support systems. The platform learns from historical data to efficiently handle ticket resolution, detect customer intent, and improve agent workflows. Users can effortlessly manage interactions while benefiting from data-driven insights to optimize responses and support performance.
Key Features for Forethought
Intelligent Ticket Routing
Forethought’s intelligent ticket routing uses a Large Language Model to understand customer intent better. This feature ensures that each query is automatically tagged and directed to the most suitable agent, enhancing resolution speed and customer satisfaction, showcasing the unique capabilities of Forethought.
AI Copilot for Agents
The AI Copilot feature of Forethought boosts agent productivity by providing relevant knowledge articles and suggested responses during ticket handling. This unique tool streamlines workflows, improves accuracy, and delivers valuable context, significantly enhancing the support experience for both agents and customers.
Scalable Customer Interaction
Forethought empowers businesses with its scalable customer interaction model that processes high-volume support tickets instantly. This feature not only streamlines operations but also ensures a consistent and efficient customer experience, reinforcing Forethought’s commitment to innovation in customer support.
