Cardina
About Cardina
Cardina Cobrowse is designed for customer support teams, allowing real-time visual guidance during interactions. With its innovative screen-sharing feature, agents can see customers' screens and assist them directly, enhancing communication, reducing frustration, and significantly improving first-contact resolutions. Cardina is essential for modern customer engagement.
Cardina Cobrowse offers a free plan and scalable subscription tiers tailored for businesses of any size. Higher tiers include advanced features, analytics tools, and priority support options. Upgrading not only enhances user experience but also maximizes operational efficiency, making Cardina invaluable for customer support teams.
Cardina Cobrowse features an intuitive design that streamlines user interactions, making it easy for agents and customers to connect. Its unique layout emphasizes real-time communication and minimizes unnecessary steps, ensuring a smooth, engaging support experience. The platform adapts to user needs, enhancing the overall interface.
How Cardina works
To start using Cardina Cobrowse, users sign up and undergo a simple onboarding process. Agents initiate a session with customers via phone or live chat, where they can share screens for real-time guidance. This seamless integration allows for screen drawing, navigation assistance, and direct control, effectively enhancing customer support interactions.
Key Features for Cardina
Real-time Screen Sharing
Cardina Cobrowse's real-time screen-sharing feature revolutionizes customer support by allowing agents to see customers' screens instantly. This unique capability enables personalized assistance, reduces resolution times, and significantly boosts customer satisfaction, making Cardina an essential tool for any support team aiming for excellence.
Dynamic Drawing Tools
With Cardina Cobrowse, agents can utilize dynamic drawing tools that allow them to highlight and guide customers through specific workflows visually. This feature enhances user experience by clearly directing customers, improving understanding, and streamlining the support process, ultimately leading to increased customer confidence.
Session Recordings
Cardina Cobrowse’s session recording feature offers valuable insights for training and improvement. By reviewing past interactions, support teams can identify trends, learn from challenges, and refine their approach, ensuring continuous enhancement of customer service quality and operational efficiency while utilizing Cardina's powerful tools.
